At Poonam Herbal Atmiya, we strive to provide prompt and reliable delivery of your orders. This policy outlines the terms and conditions for shipping and delivery.
- Shipping Methods & Delivery Time
We offer a variety of shipping options to ensure your order reaches you in a timely manner. Delivery times depend on your location and the shipping method selected at checkout. Standard delivery times are as follows:
- Domestic Orders: [Insert estimated delivery time, e.g., 3-7 business days]
- International Orders: [Insert estimated delivery time, e.g., 7-14 business days]
Please note that these are estimated time frames and can vary due to factors such as weather, holidays, or carrier delays.
- Order Processing
Once your order is placed, it will be processed and shipped within [Insert processing time, e.g., 1-2 business days]. Orders are processed on business days, excluding weekends and public holidays. - Shipping Charges
Shipping charges are calculated at checkout based on the destination and the selected shipping method. We offer free shipping on orders over [Insert amount, e.g., INR 1000] within [Insert location or country, e.g., India]. - Tracking Your Order
Once your order has shipped, you will receive an email with tracking information (if applicable) to monitor your shipment’s progress. You can use the tracking number to check the status on the carrier’s website. - Address Accuracy
Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details. - Delayed or Lost Shipments
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or customs clearance (for international orders) may affect the delivery. If your shipment is delayed or lost, please contact our customer support team at [Your Email Address] or [Your Phone Number], and we will work with the carrier to resolve the issue. - Failed Delivery Attempts
If the courier is unable to deliver the order due to an incorrect address or failure to respond to delivery attempts, the customer is responsible for any additional shipping charges. If an order is returned to us, we will notify you, and you can arrange for redelivery at your cost. - Customs and Duties (International Orders)
For international orders, the customer is responsible for any customs duties, taxes, or import fees applicable in their country. These charges are beyond our control, and we recommend checking with your local customs office before placing an order. - Shipping Restrictions
We currently ship to the following locations: [List of countries or regions where you deliver]. We do not ship to PO Boxes or APO/FPO addresses. - Packaging
We take utmost care in packaging your orders securely. However, if the packaging is damaged or compromised upon receipt, please contact our customer support immediately. - Important Notes
- Delivery times are estimates and may vary.
- We are not responsible for any delays caused by the carrier, weather conditions, or customs procedures.
- If you do not receive your order within the specified delivery time, please contact us immediately, and we will assist you.
