At Poonam Herbal Atmiya, customer satisfaction is our top priority. This policy outlines our terms and procedures for cancellations, returns, and refunds.
1. Cancellation Policy
- Orders can be canceled within [Insert timeframe, e.g., 24 hours] of placing the order or before it is shipped.
- To cancel an order, please contact our customer support team at:
- Email: poonamvalaherbal@gmail.com
- Once the cancellation is confirmed, any payments made will be refunded as per our refund timeline.
2. Refund Policy
We issue refunds only under the following conditions:
- If the product is defective, damaged, or incorrect upon delivery.
- If the order is canceled before shipment.
Refund Timeline
- Refunds will be processed within [Insert timeframe, e.g., 5-7 business days] after the return is approved or the cancellation is confirmed.
- Refunds will be credited to the original payment method.
3. Return Conditions
To be eligible for a return or refund, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- A valid proof of purchase (order confirmation or invoice) must be provided.
- Return requests must be raised within [Insert timeframe, e.g., 7 days] of receiving the product.
4. Return Shipping
- For defective or damaged products, we will cover the return shipping costs.
- In other cases, the customer is responsible for the return shipping charges.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Products purchased during clearance or sale events.
- Customized or personalized items.
- Products that show signs of use or tampering.
6. How to Request a Return or Refund
- Contact our customer support team at poonamvalaherbal@gmail.com with your order details and the reason for the request.
- Our team will guide you through the process and provide further instructions.
7. Important Notes
- Poonam Herbal Atmiya reserves the right to reject refund or return requests that do not comply with this policy.
- For queries or concerns, please reach out to us at poonamvalaherbal@gmail.com.
